Privacy Policy
Last updated: May 18, 2026
1. Introduction
FicientAI ("we", "us", "our") provides AI-powered lead capture, qualification and follow-up systems for service businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, demo requests or services, you agree to the terms of this policy.
2. Information we collect
- Information you give us: name, business name, email, phone number, country, website and any details you share when requesting a demo or contacting us.
- Customer lead data: when you use our services, we process information about your end-customers (such as names, phone numbers, WhatsApp messages, call recordings and booking details) strictly on your behalf.
- Usage data: pages visited, device and browser type, IP address, and basic analytics collected through cookies and similar technologies.
3. How we use information
- To provide, operate and improve our AI lead systems.
- To respond to demo requests, support enquiries and contractual obligations.
- To send service updates and, where permitted, relevant marketing communications you can opt out of at any time.
- To detect, prevent and address fraud, abuse or security issues.
- To comply with applicable legal obligations.
4. Legal basis
We process personal information based on your consent, our legitimate interests in running our business, performance of a contract with you, or to comply with our legal obligations.
5. Sharing of information
We do not sell your personal information. We share information only with: (a) service providers who help us deliver the platform (hosting, communications, analytics, AI model providers) under appropriate confidentiality obligations; (b) authorities when required by law; and (c) parties in connection with a business transfer (such as a merger or acquisition).
6. Data retention
We retain personal information for as long as needed to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
7. Security
We use industry-standard technical and organisational measures, including encryption in transit, access controls and least-privilege practices, to protect your information. No method of transmission or storage is completely secure.
8. Your rights
Depending on your jurisdiction, you may have the right to access, correct, delete, restrict or object to processing of your personal information, and to data portability. To exercise these rights, contact us at the email below.
9. International transfers
Your information may be processed in countries other than your own. Where required, we put in place appropriate safeguards for international data transfers.
10. Children
Our services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date above.
12. Contact us
Questions about this policy or your data? Email us at hello@ficientai.com.