Welcome to FicientAI ("we", "our", "us"). These Terms & Conditions ("Terms") govern your access to and use of our website, services, and platform (collectively, the "Services").

By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you should not use our Services.

1. Who we are

We provide an AI-powered marketing and lead reactivation platform, designed to help businesses automate lead follow-up and improve client engagement.

2. Eligibility

To use our Services, you must:

▪️Be at least 18 years old (or the legal age of majority in your jurisdiction);

▪️Have the authority to enter into a binding contract on behalf of yourself or your business;

▪️Provide accurate and complete information when registering for our Services.

3. Your account

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorised use of your account.

We reserve the right to suspend or terminate your account if you violate these Terms or if we believe your use of the Services may harm us, our users, or third parties.

4. Use of our services

You may use our Services solely for lawful purposes and in accordance with these Terms.

You must not:

▪️Use our Services to send spam, or unlawful or harmful communications;

▪️Use our Services to collect, store, or process personal data without the necessary legal basis or consent from the data subjects;

▪️Reverse engineer, decompile, or attempt to extract the source code of our platform;

▪️Use our Services in a way that infringes the intellectual property rights or privacy rights of others.

We may suspend or terminate your access to the Services if you breach this section.

5. Business user responsibilities

As a Business User, you represent and warrant that:

▪️You have obtained all necessary consents or have an alternative lawful basis to provide us with personal data of your customers for processing;

▪️You will comply with applicable data protection laws, including the UK GDPR and relevant US privacy laws;

▪️You will ensure that your use of our Services does not violate any applicable laws or third-party rights.

6. Fees & payment

Fees for using our Services will be set out in your subscription plan or commercial agreement.

You agree to pay all applicable fees in a timely manner. Failure to pay may result in suspension or termination of your account.

All fees are exclusive of VAT or other applicable taxes unless stated otherwise.

7. Intellectual property

We own all intellectual property rights in our platform, content, and Services, including any software, designs, text, graphics, logos, and trademarks.

You may not reproduce, distribute, or create derivative works of our content without our express written consent.

You retain ownership of any data or content you upload to our platform. You grant us a limited licence to use this content solely to provide and improve the Services.

8. Data protection & privacy

Our handling of personal data is governed by our [Privacy Policy] and [Cookie Policy].

You acknowledge and agree that we may process personal data on your behalf as a Data Processor, where applicable, and that both parties will comply with applicable data protection laws.

9. Third-party services

Our Services may integrate with third-party platforms or services. We are not responsible for the availability, performance, or privacy practices of such third-party services.

Your use of third-party services is subject to their own terms and policies.

10. Disclaimers & limitation of liability

Our Services are provided "as is" and "as available", without warranties of any kind, whether express or implied.

To the fullest extent permitted by law:

▪️We disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement;

▪️We do not guarantee that the Services will be uninterrupted, secure, or error-free;

▪️We will not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with your use of the Services.

Our total liability to you for any claims arising out of or related to these Terms will not exceed the total fees paid by you to us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless FicientAI and its directors, officers, employees, and affiliates from any claims, damages, liabilities, and expenses arising out of:

▪️Your breach of these Terms;

▪️Your use of the Services in violation of any law or third-party rights.

12. Termination

We may terminate or suspend your access to the Services at any time, with or without cause, and with or without notice.

Upon termination, your right to use the Services will immediately cease, and any outstanding fees will become payable.

13. Governing law & jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Where applicable, users in the United States may also be subject to relevant state or federal laws.

14. Changes to these terms

We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices.

The latest version will always be posted on our website. Your continued use of the Services after any changes constitutes your acceptance of the revised Terms.

15. Contact us

If you have any questions about these Terms, please contact us at:FicientAI

Email: [email protected]

Registered Office: Nautilus Apartments, 2 Norah Smyth Road, Canning Town, London

Company Number: 16296393