Activate buyers, sellers and listings on autopilot
For two-sided marketplaces, classifieds and on-demand platforms — we deploy AI systems that onboard new users, recover abandoned listings, reactivate dormant accounts and turn browsers into transactions.
The leaks killing growth in online marketplaces
Sign-ups never finish onboarding — sellers list nothing, buyers transact nothing.
Listings sit untouched because sellers forget to repost, refresh or respond to enquiries.
Dormant users churn quietly — there's no system bringing them back.
Support tickets pile up and slow conversations kill trust in the marketplace.
What we deploy
Systems built around your online marketplaces workflow
We plug into the tools you already use and handle every lead end-to-end — capture, qualify, follow up, book, reactivate and upsell.
Onboarding concierge
Multi-channel AI walks new users through their first listing or first purchase.
Listing nudge engine
Sellers nudged to repost, reduce price, respond to messages and complete profiles.
Buyer-seller response AI
Auto-replies in seconds to enquiries on listings — no more cold conversations.
Dormant user reactivation
Personalised win-back campaigns surface the offers and listings most likely to bring users back.
Lifecycle automations
Behaviour-triggered nudges across the full user lifecycle — sign-up, first transaction, repeat, refer.
Marketplace analytics
See activation, retention and GMV impact for every automation in one dashboard.
How it runs in your business
Activate
Every new buyer and seller gets a guided, multi-channel onboarding.
Engage
Listings and enquiries get instant responses to keep momentum high.
Transact
Nudges and reminders push users to complete bookings and purchases.
Retain
Dormant users reactivated; power users rewarded and referred.
Outcomes our online marketplaces clients see
Lift in new-user activation rates
More listings completed and refreshed
Lift in repeat transactions per user
Always-on marketplace concierge
Ready to plug the leaks in your online marketplaces pipeline?
Book a 20-minute call and we'll show you exactly how FicientAI would follow up on your inbound leads this week.
- Live in 14–20 days
- Plugs into your existing stack
- Done-for-you setup